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Shipping policy
Thank you for your interest in Premier Gear UK. This policy outlines important information regarding order processing, shipping methods, delivery times, and associated costs.
Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Destinations & Rates
We are proud to ship worldwide from our warehouse in the United Kingdom. Shipping costs are calculated at checkout based on destination and order weight.
Standard Shipping (Our Recommended Service):
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Cost: €3.00 for orders under €29. FREE SHIPPING for all orders over €29.
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Estimated Delivery Time: 7-20 business days to most international destinations.
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Service: Includes tracking and basic insurance.
Express Shipping (Available at Checkout):
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Cost: Variable, calculated at checkout.
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Estimated Delivery Time: 3-7 business days to most countries.
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Service: Includes priority processing, full tracking, and enhanced insurance.
Please note: Business days do not include weekends or public holidays. Delivery times are estimates and not guarantees. Delays can occasionally occur due to customs processing, weather, or carrier issues outside our control.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress.
Customs, Duties, and Import Taxes
For international orders (outside the UK), you are the importer of record. Any customs duties, import taxes, or brokerage fees imposed by your country are the sole responsibility of the customer. Premier Gear UK has no control over these charges and cannot predict what they may be. Please contact your local customs office for more information.
Shipping Address Accuracy
Please ensure your shipping address is 100% correct at checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by the customer. If a package is returned to us due to an incorrect address, reshipping will be at the customer's expense.
Lost or Stolen Packages
Premier Gear UK is not liable for packages marked as "Delivered" by the carrier. If your package is lost in transit (not delivered), please contact us at [email protected] and we will initiate a trace and claim with the shipping carrier.
Questions
For any questions regarding shipping, please contact our customer service team: [email protected].
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