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FAQ
Welcome to Premier Gear UK – Your Questions Answered
At Premier Gear UK, we want to ensure you have a seamless shopping experience. Below, you’ll find answers to our most commonly asked questions about ordering, shipping, and our services. Can’t find what you’re looking for? Our friendly customer service team is always ready to help.
Orders & Payment
Q1: How do I place an order?
A: Simply browse our collection, select your desired items and sizes, and add them to your cart. Proceed to our secure checkout, where you can review your order, enter your delivery details, and complete the payment using one of our accepted methods.
Q2: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal for a fast and secure checkout experience. All transactions are encrypted for your safety.
Q3: Can I modify or cancel my order after placing it?
A: We aim to process orders quickly to get your gear to you as soon as possible. If you need to make a change or cancellation, please contact us immediately at [email protected] with your order number. We will try our best to assist, but we cannot guarantee changes once an order has entered the packing stage.
Shipping & Delivery
Q4: How much does shipping cost, and how long does it take?
A: We offer the following shipping options to Europe and worldwide:
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Standard Delivery (5-12 Business Days): €3.00 for orders under €29. FREE for all orders over €29.
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Express Delivery (3-7 Business Days): Available at checkout for an additional fee.
Delivery times are estimates and may vary slightly depending on the destination and customs processing.
Q5: Where do you ship from?
A: All our orders are packed and dispatched from our fulfilment centre in the United Kingdom, ensuring you receive authentic-style products directly from the source.
Q6: Can I track my order?
A: Absolutely! Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your parcel’s journey to your doorstep.
Returns & Refunds
Q7: What is your returns policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Please initiate your return through our Returns Portal on our website for the smoothest experience.
Q8: How long does a refund take?
A: Once we receive your returned item and inspect it, we will process your refund to the original payment method. This typically takes 5-10 business days to appear in your account, depending on your bank or card provider.
Contact & Support
Q9: How can I contact customer service?
A: The best way to reach us is via email at [email protected]. For quicker answers, you can also use the live chat function on our website during UK business hours (Monday-Friday, 9 AM - 5 PM GMT). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Premier Gear UK – where passion for the game meets quality gear.
The Premier Gear UK Team
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